Starting with May 2016, Global Remote Services is associate member of AOA – Airport Operators Association, the national voice of UK Airports and the principal body engaging with the UK government and regulatory authorities on all airport matters.
The AOA’s members include over 50 UK airports and more than 150 Associate Members, made up of companies representing a wide range of suppliers specialised in the aviation industry.
“GRS provides either travellers’ contact centre or technical help desk service, multilingual, to 2 major airports from Italy, and has successfully experienced – jointly with the airports management – the value of a balanced outsourcing partnership formula. The formula proved to be very effective and efficient not only under normal circumstances but also under very high traffic (peak) conditions, regardless of their reason (including eventual incident management) thanks to a specialised outsourcer with the proper scope of services.
GRS has a total experience of more than 1 million contacts, in all channels, managed in the travel and airport management industry, and currently cares about 100.000 technical equipment, of a wide range, offering remote technical help desk service. GRS decided to join AOA because it aims to share its expertise also with the management of the UK airports.” says Paolo Marcattilj, Co-founder and UK Director of GRS.