Our customers are growing, and we are growing with them
We do so by constantly adapting to their needs, combining excellent quality standards with extremely competitive operating costs.
Our highly capable team has been formed by using a careful selection process and has evolved through our constant training programs. We find it important for every member of our team to grow, both at a professional and personal level.
We are continuing to grow. . .
From 2012 to 2016 we recorded an average annual growth of over 7.
. . . and we are doing it together
More than 60% of our activity is with customers who have been with us for more than 5 years.
Always available
We are available 24/7, 365 days a year, with a continuity ratio of 99.96%.
Millions of customers helped
Last year, we managed 2.2 million inbound calls, 2.5 million outbound calls, and 16 million back office processes.
Top infrastructure
We have 3 offices in Romania, with a total of over 400 work stations.
We speak the same language
We offer broad multilingual support in all main European languages.
Agents in Europe
Employees over 50 sites spread out in the Asia/Pacific region and the Americas
Strong portfolio of blue chip and Fortune 500 highly loyal clients
Achieving your major business goals without the right strategy and the right people is simply impossible. We are confident that GRS can provide your business with the support it needs to succeed, both strategically and operationally. Aside from our improved technology and proven management processes, GRS has a team of qualified, motivated and experienced professionals.
Selection and recruiting
Our HR department selects new team members through carefully chosen screening processes. The candidates have to pass several interviews and tests in order to join our team. In 2016 we screened over 3500 applications.
Training and professional continuous development
We use yearly more than 5 % of our working hours for training. We provide in-house training, using our own dedicated rooms and specialized trainers. Since November 2013 we are CNFPA “Certified trainers” for Italian Language.
People management
We constantly motivate our team through carefully chosen programs and incentives. We help them successfully plan their career path and work their way up inside the company. We organize our teams in an efficient manner to obtain the best results
We really like to help, so please tell us a little bit about your current challenges.
We would be delighted to offer you an initial consultation free of charge.