GRS: “full marks” in the UNI EN15838 Contact Centre and ISO 9001 quality management certification maintenance audits

Bucharest, 16 October 2013

Following its annual monitoring audit, carried out by the TUV SUD Certification Body, GRS achieves full marks in the two SR EN ISO 9001:2008 and SR EN UNI 15838 certifications.

The second certification in particular (EN 15838) represents a strong guarantee for GRS customers of the quality of the services supplied, since these audits are specific to contact centre activities, and extreme thoroughness of operating processes (data protection, staff allocation, service level measurement, etc.).

The EN 15838 is also currently held by very few Romanian outsourcing companies.


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