Starting with March 2016, GRS is member of CCA UK, the leading association on customer contact strategies and operations.
CCA UK has more than 15 years of experience and is a trusted reference for research, analysis and expertise due to their work with BPO & shared service providers, and not only.
GRS is an organisation committed to deliver excellence in its customer service operation, this being one of the reasons why the company decided to become member of CCA.
“GRS is a global contact centre outsourcer based in Romania and provides customer service and help desks for many of today’s leading global brands. Quality is of the upmost importance to the company so we have joined the CCA to keep up to date with the latest industry trends and standards as well as increase its networking opportunities with other members. ”, says Paolo Marcattilj, GRS’s Shareholder and UK Director.
This is precisely what CCA will provide to GRS: access to CCA’s webinar programmes, access to its Learning Zone, to online researches, white papers, case studies, reports and fact-sheets as well as networking opportunities.