L’entreprise gagnante a \u00e9t\u00e9 s\u00e9lectionn\u00e9e par un jury compos\u00e9 de 29 professionnels de l’industrie des BPO \/ Outsourcing \/ Shared Services en Europe, en Am\u00e9rique du Nord et en Asie<\/p>\n\n\n\n
GRS a remport\u00e9 le prix gr\u00e2ce \u00e0 l’acquisition d’un contrat important pour des solutions de Support Client BtoB et BtoC tr\u00e8s avanc\u00e9es, tant en termes de technologie que d’organisation du travail, suite \u00e0 un processus d’appel d’offres impliquant 12 autres entreprises candidates.<\/p>\n\n\n\n
La solution offerte a permis au client d’am\u00e9liorer significativement l’exp\u00e9rience client tant pour ses clients internes que pour ses clients externes. Ces r\u00e9sultats lui ont valu une importante reconnaissance mondiale pour le service client offert, en 2017<\/p>\n\n\n\n
\u00ab\u00a0Nous sommes honor\u00e9s de recevoir ce prix en reconnaissance du travail accompli par toute notre \u00e9quipe et notre partenaire. Chez GRS, nous avons une \u00e9quipe de professionnels multilingues talentueux, dot\u00e9s d’id\u00e9es innovantes et capables de s’adapter rapidement aux besoins des clients. Nous continuerons \u00e0 cr\u00e9er et \u00e0 offrir des services hautement personnalis\u00e9s pour r\u00e9pondre \u00e0 ces besoins. Notre objectif est d’aider nos clients \u00e0 atteindre rapidement des niveaux \u00e9lev\u00e9s de satisfaction, \u00e0 r\u00e9aliser des \u00e9conomies significatives et \u00e0 atteindre une grande efficacit\u00e9 op\u00e9rationnelle. Encore une fois, nous remercions tout le monde !\u00a0\u00bb a d\u00e9clar\u00e9 Cosmin Raducu Efrim, Directeur G\u00e9n\u00e9ral de GRS.<\/p>\n\n\n\n
The winning company was decided by a jury made up of 29 professionals from the BPO \/ Outsourcing \/ Shared Services industry from Europe,
North America and Asia.<\/p>\n\n\n\n
GRS won the award thanks to the acquisition of an important contract for very advanced BtoB and BtoC customer care solutions both in terms of technology and work organization, following a tender process involving 12 other participating companies.<\/p>\n\n\n\n
The solution offered has allowed the client to significantly improve the Customer Experience both for its internal customers and for external customers, which aided it in winning an important worldwide recognition for the customer service offered, in 2017.<\/p>\n\n\n\n
\u201cWe are honored to receive this award in recognition of the hard work done by our entire team and our partner in making this possible. At GRS, we have a team of multi-lingual talented professionals with innovative ideas and the ability to adapt quickly to customer needs. \u2028We will continue to create and offer highly tailored services to meet their needs. Our goal is to help our customers quickly reach high levels of customer satisfaction, have significant cost savings and achieve a high level of operational efficiency. Once again, we thank everyone!\u201c said Cosmin Raducu Efrim, General Manager of GRS.<\/p>\n","protected":false},"excerpt":{"rendered":"
In 2015, Global Remote Services received the award for the \u201cBest BPO Contract of the Year\u201d Central and Eastern Europe (CEE) Outsourcing and Shared Services Awards.<\/p>\n","protected":false},"author":1,"featured_media":1471,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[24],"tags":[],"class_list":["post-1601","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-fr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.globalremoteservices.com\/fr\/wp-json\/wp\/v2\/posts\/1601","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.globalremoteservices.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.globalremoteservices.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.globalremoteservices.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.globalremoteservices.com\/fr\/wp-json\/wp\/v2\/comments?post=1601"}],"version-history":[{"count":4,"href":"https:\/\/www.globalremoteservices.com\/fr\/wp-json\/wp\/v2\/posts\/1601\/revisions"}],"predecessor-version":[{"id":2936,"href":"https:\/\/www.globalremoteservices.com\/fr\/wp-json\/wp\/v2\/posts\/1601\/revisions\/2936"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.globalremoteservices.com\/fr\/wp-json\/wp\/v2\/media\/1471"}],"wp:attachment":[{"href":"https:\/\/www.globalremoteservices.com\/fr\/wp-json\/wp\/v2\/media?parent=1601"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.globalremoteservices.com\/fr\/wp-json\/wp\/v2\/categories?post=1601"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.globalremoteservices.com\/fr\/wp-json\/wp\/v2\/tags?post=1601"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}