{"id":6453,"date":"2026-05-25T09:28:06","date_gmt":"2026-05-25T07:28:06","guid":{"rendered":"https:\/\/www.globalremoteservices.com\/?p=6453"},"modified":"2026-05-25T11:42:58","modified_gmt":"2026-05-25T09:42:58","slug":"ro-global-remote-services-richmond-customer-experience-forum-2026-rimini","status":"publish","type":"post","link":"https:\/\/www.globalremoteservices.com\/ro\/news-ro\/ro-global-remote-services-richmond-customer-experience-forum-2026-rimini\/","title":{"rendered":"Global Remote Services la Richmond Customer Experience Forum 2026 din Rimini"},"content":{"rendered":"\n

\u00cen perioada\u00a020\u201322 mai 2026<\/strong>,\u00a0Global Remote Services \u2014 GRS<\/strong>\u00a0\u0219i\u00a0BeYs Outsourcing Services<\/strong>\u00a0au participat la\u00a0Richmond Customer Experience Forum 2026<\/strong>\u00a0din Rimini, Italia, un eveniment de business dedicat experien\u021bei client, inova\u021biei \u0219i performan\u021bei opera\u021bionale.<\/h3>\n\n\n\n

Grupul a fost reprezentat de:<\/p>\n\n\n\n

    \n
  • Cosmin R\u0103ducu Efrim<\/strong>, General Manager \u2013 BeYs Outsourcing Services<\/li>\n\n\n\n
  • Cezar Botez<\/strong>, General Manager \u2013 Global Remote Services<\/li>\n\n\n\n
  • Massimo Palumbo<\/strong>, Head of Business Development Italy \u2013 Global Remote Services<\/li>\n<\/ul>\n\n\n\n

    Pe parcursul a trei zile de \u00eent\u00e2lniri, networking \u0219i discu\u021bii strategice, echipa a prezentat solu\u021biile de BPO<\/strong> \u0219i Customer Experience<\/strong> ale grupului, concepute pentru a ajuta companiile s\u0103 \u00ee\u0219i optimizeze procesele de business, s\u0103 \u00eembun\u0103t\u0103\u021beasc\u0103 serviciile de customer care \u0219i s\u0103 scaleze opera\u021biunile multilingve.<\/p>\n\n\n\n

    \u00centr-un mediu de business \u00een care clien\u021bii se a\u0219teapt\u0103 la suport rapid, coerent \u0219i personalizat, companiile au nevoie de parteneri opera\u021bionali de \u00eencredere, capabili s\u0103 combine expertiza uman\u0103, tehnologia \u0219i excelen\u021ba proceselor.<\/p>\n\n\n\n

    Global Remote Services<\/strong> \u0219i-a prezentat expertiza \u00een sectorul Business Process Outsourcing<\/strong>, oferind servicii multilingve de customer experience, solu\u021bii de contact centre inbound \u0219i outbound, opera\u021biuni back-office, suport IT helpdesk \u0219i servicii bazate pe automatizare pentru clien\u021bi interna\u021bionali.<\/p>\n\n\n\n

    \u00cempreun\u0103 cu BeYs Outsourcing Services<\/strong>, GRS a eviden\u021biat modul \u00een care solu\u021biile de outsourcing scalabile, sigure \u0219i eficiente pot sprijini organiza\u021biile din mai multe pie\u021be \u0219i industrii.<\/p>\n\n\n\n

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    Ce au adus Global Remote Services \u0219i BeYs Outsourcing Services la Richmond CX Forum<\/h3>\n\n\n\n

    \u00cen cadrul Richmond Customer Experience Forum 2026<\/strong>, echipele Global Remote Services \u0219i BeYs Outsourcing Services au discutat despre modul \u00een care BPO-ul de nou\u0103 genera\u021bie poate ajuta companiile s\u0103 \u00eembun\u0103t\u0103\u021beasc\u0103 satisfac\u021bia clien\u021bilor, agilitatea opera\u021bional\u0103 \u0219i performan\u021ba serviciilor.<\/p>\n\n\n\n

    Expertiza lor acoper\u0103 arii-cheie precum:<\/p>\n\n\n\n

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    • experien\u021b\u0103 client omnichannel<\/li>\n\n\n\n
    • servicii de contact centre inbound \u0219i outbound<\/li>\n\n\n\n
    • suport client multilingv<\/li>\n\n\n\n
    • activit\u0103\u021bi back-office<\/li>\n\n\n\n
    • automatizare \u0219i tehnologie<\/li>\n\n\n\n
    • IT helpdesk \u0219i servicii digitale<\/li>\n\n\n\n
    • gestionarea securizat\u0103 a datelor sensibile \u0219i a proceselor de business<\/li>\n<\/ul>\n\n\n\n

      Aceast\u0103 abordare integrat\u0103 a ar\u0103tat cum companiile pot externaliza opera\u021biuni complexe, men\u021bin\u00e2nd \u00een acela\u0219i timp standarde ridicate de calitate, conformitate \u0219i customer care.<\/p>\n\n\n\n

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      \"\"<\/figure>\n\n\n\n
      \"\"<\/figure>\n\n\n\n
      \"\"<\/figure>\n\n\n\n
      \"\"<\/figure>\n<\/figure>\n\n\n\n

      Suport client multilingv, sus\u021binut de oameni \u0219i tehnologie<\/h3>\n\n\n\n

      Pentru companiile interna\u021bionale, suportul multilingv r\u0103m\u00e2ne esen\u021bial. Clien\u021bii se a\u0219teapt\u0103 s\u0103 primeasc\u0103 asisten\u021b\u0103 \u00een propria limb\u0103, pe canalele pe care le folosesc zilnic: telefon, e-mail, chat, social media \u0219i platforme digitale.<\/p>\n\n\n\n

      Global Remote Services a prezentat accesul la echipe multilingve calificate, capabilit\u0103\u021bi avansate de customer care \u0219i o infrastructur\u0103 opera\u021bional\u0103 fiabil\u0103. Acest lucru permite companiilor s\u0103 \u00ee\u0219i scaleze opera\u021biunile de suport client, p\u0103str\u00e2nd coeren\u021ba, empatia \u0219i calitatea serviciilor.<\/p>\n\n\n\n

      \u00cen acela\u0219i timp, procesele sus\u021binute de inteligen\u021b\u0103 artificial\u0103 \u0219i instrumentele de automatizare contribuie la cre\u0219terea eficien\u021bei, reducerea sarcinilor repetitive \u0219i sus\u021binerea unor timpi de r\u0103spuns mai rapizi. Rezultatul este un model echilibrat, \u00een care oamenii r\u0103m\u00e2n \u00een centrul rela\u021biei cu clientul, iar tehnologia amplific\u0103 performan\u021ba.<\/p>\n\n\n\n

      \"\"<\/figure>\n\n\n\n

      Outsourcing personalizat pentru mai mult\u0103 agilitate \u00een business<\/h3>\n\n\n\n

      Fiecare companie are nevoi opera\u021bionale diferite. De aceea, Global Remote Services \u0219i BeYs Outsourcing Services se concentreaz\u0103 pe solu\u021bii BPO personalizate, adaptate industriei, parcursului clientului, cerin\u021belor de nivel de serviciu \u0219i obiectivelor de cre\u0219tere ale fiec\u0103rui client.<\/p>\n\n\n\n

      Indiferent dac\u0103 o companie are nevoie de suport client multilingv, scalabilitate sezonier\u0103, optimizare back-office, servicii IT helpdesk sau gestionare securizat\u0103 a proceselor, grupul a prezentat modele flexibile de outsourcing, aliniate priorit\u0103\u021bilor de business.<\/p>\n\n\n\n

      Aceast\u0103 abordare este relevant\u0103 mai ales pentru organiza\u021biile care doresc s\u0103 \u00ee\u0219i creasc\u0103 agilitatea, s\u0103 controleze costurile \u0219i s\u0103 livreze experien\u021be client mai bune pe pie\u021bele interna\u021bionale.<\/p>\n\n\n\n

      Expertiz\u0103 uman\u0103, performan\u021b\u0103 amplificat\u0103 de AI<\/h3>\n\n\n\n

      Viitorul BPO a fost prezentat nu doar ca automatizare, ci ca o combina\u021bie \u00eentre oameni califica\u021bi, procese solide \u0219i tehnologie inteligent\u0103.<\/p>\n\n\n\n

      Global Remote Services \u0219i BeYs Outsourcing Services \u0219i-au pozi\u021bionat modelul \u00een jurul unui principiu clar:<\/p>\n\n\n\n

      Humans empowered. AI amplified. BPO for the best multilingual customer experience.<\/strong><\/p>\n\n\n\n

      Prin reunirea echipelor calificate, a capabilit\u0103\u021bilor multilingve, a fluxurilor de lucru sus\u021binute de inteligen\u021b\u0103 artificial\u0103 \u0219i a sistemelor opera\u021bionale securizate, grupul a ar\u0103tat cum experien\u021ba client poate deveni un avantaj competitiv real.<\/p>\n\n\n\n

      Conversa\u021bii valoroase la Rimini<\/h3>\n\n\n\n

      Richmond Customer Experience Forum 2026<\/strong> a oferit o oportunitate important\u0103 de conectare cu lideri de business, schimb de idei \u0219i explorare a modului \u00een care BPO-ul poate sprijini companiile care se confrunt\u0103 cu a\u0219tept\u0103ri tot mai ridicate din partea clien\u021bilor \u0219i a pie\u021belor.<\/p>\n\n\n\n

      Global Remote Services \u0219i BeYs Outsourcing Services au avut conversa\u021bii relevante la Rimini \u0219i au prezentat solu\u021bii concepute pentru a ajuta organiza\u021biile s\u0103 c\u00e2\u0219tige agilitate, s\u0103 \u00ee\u0219i \u00eembun\u0103t\u0103\u021beasc\u0103 performan\u021ba \u0219i s\u0103 ofere experien\u021be client mai bune.<\/p>\n\n\n\n

      Vrei s\u0103 colaborezi cu noi?<\/strong><\/h3>\n\n\n\n
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