We have a qualified, versatile
and multilingual team
We embrace cultural differences, broaden the horizons of your business and speak the same language as your customers and partners.
Our customer contact services and back office solutions are available every day in all major European languages.
We offer the best quality
at competitive prices
Being versatile and adapting to the needs of our partners means we are able to deliver efficient and effective solutions; all supported by cutting-edge technology and infrastructure.
We carefully select the best people and support them through highly effective training and development programs.
Our low staff attrition rate proves that we are able to offer our employees what they are looking for. Our location gives us a competitive commercial advantage, which combined with the benefits of our modern technology infrastructure and highly evolved operational process, helps us offer our customers high quality services at extremely competitive prices.
We provide cutting edge ICT infrastructure
for all your projects
Our operation may be in Bucharest, Romania, but thanks to our advanced ICT infrastructure, we can provide truly global solutions that cut across language barriers and embrace the diversity and culture of all your customers.
By significantly investing and consistently updating our ICT platform, we are now one of the most technologically advanced service providers in the country.
We are able to offer the right solutions and provide full support at all times regardless of our customers’ location or different needs.
- CISCO core switches: 100Mbps-1Gbps TCP/IP secure network
- Windows 2008 R2 / 2012 R2 server domain model
- MSSQL 2014 Databases
- MS Exchange 2010 and MS SharePoint (collaborative technologies)
- Lync 2013 on premises
- Intel Dialogic hardware for Mediatel Call Center platform
- Last generation VoIP Call Center technology
- Flexible CRM, proprietary, integrated with Call Center platform
- Internet and Telephone Back-up connections
- Electric power autonomy (UPS, diesel generators) in all our sites
- Flexible and expandable infrastructure: up to 600-800 position
- Border Gateway Protocol with 2 different internet providers
- 300 Mbit redundant internet connections
- 300 Mbit redundant intranet connections
- Eset Endpoint Protection
- Fortigate firewalls, MS WSUS
- Data Protection: ISO/IEC 17799:2005
- UNI EN ISO 9001:2015 certification
We guarantee ISO-certified quality and management standards
Having obtained the ISO 9001:2008 certification for quality management in 2009 and later transitioning
to ISO 9001:2015 in 2018, demonstrates our focus and capability in this area and provides further
evidence of our quality-focused solutions.
Advanced Customer Care
Global Remote Services is the ideal partner for advanced customer care solutions that allow 360° management of the relationship between the Brand and its customer base, integrating automated contact methods with ad hoc contact methods with specialized personnel, supported by technological customizable omnichannel solutions (voice, chat, email, social media, …) provided by its own technology division GTS.