In 2015, Global Remote Services received the award for the “Best BPO Contract of the Year” Central and Eastern Europe (CEE) Outsourcing and Shared Services Awards.
The winning company was decided by a jury made up of 29 professionals from the BPO / Outsourcing / Shared Services industry from Europe, North America and Asia.
GRS won the award thanks to the acquisition of an important contract for very advanced BtoB and BtoC customer care solutions both in terms of technology and work organization, following a tender process involving 12 other participating companies.
The solution offered has allowed the client to significantly improve the Customer Experience both for its internal customers and for external customers, which aided it in winning an important worldwide recognition for the customer service offered, in 2017.
“We are honored to receive this award in recognition of the hard work done by our entire team and our partner in making this possible. At GRS, we have a team of multi-lingual talented professionals with innovative ideas and the ability to adapt quickly to customer needs. We will continue to create and offer highly tailored services to meet their needs. Our goal is to help our customers quickly reach high levels of customer satisfaction, have significant cost savings and achieve a high level of operational efficiency. Once again, we thank everyone!“ said Cosmin Raducu Efrim, General Manager of GRS.