Privacy Policy

1. Introduction and basic principles

Global Remote Services is a private company established in Bucharest in 2004.

Global Remote Services attaches high importance to responsible, compliant and transparent management of data.Also, confidentiality is a matter of trust, and your trust is important to us. We respect the personal and privacy ambit.

The Privacy Policy (hereinafter referred to as “statement” or “PPS”) describes the way we process your personal data as “user” of the services provided by Global Remote Services.We use the following terms in this PPS:

2. Purpose of the privacy policy

Our privacy policy statement explains:

We tried to make this Policy as simple as possible, but we cannot exclude the use of several technical terms. Therefore, if you are not familiar with terms like cookies, IP addresses and browsers, local storage space and storage space, we invite you to read these techniques and key terms first (see EU-GDPR, description of IT technical terms).

This PPS explains the procedures used by Global Remote Services and does not constitute a document binding Global Remote Services or third parties.

3. Scope of privacy policy

The statement applies to all Global Remote Services offers and services, regardless of how they are used (web site, e-mail etc.) or the technical form (computers, mobile phone, IOT etc.). The statement applies and is part of the agreement, if is included in the agreement as part thereof or if is mentioned in the applicable general terms and conditions (AGC).

In case of any contradiction between this statement and the terms and conditions, the provisions of this statement take precedence. If you are already using the services of Global Remote Services, this statement also refers to the personal data collected from you in the past and already stored by Global Remote Services, that we can associate to and process with the personal data collected in the future.

Please note that Global Remote Services may be a Controller or processor, depending on the nature of the commercial relation carried out. For each of these situations, our privacy policy applies accordingly.

4. Form of consent

Before using our services, please read our terms and conditions of use; the privacy policy; conditions for commercial and non-commercial use of our service.

By clicking the following buttons, you declare that you agree to the terms of use, to the privacy policy; to the terms of commercial and non-commercial use of our service and that you agree to the validity of these terms.

SPECIFIC STATEMENT OF APPROVAL: The user agrees that, for the purpose of supplying customized and general services according to the terms of use and the privacy policy in the Contact Center field, its personal data will be collected and processed, via the internet, where the processing may be done by third parties as well.

This consent may be amended any time through a written request to Global Remote Services or directly on-line. The revocation thereof does not affect the lawfulness of the data processing up to that moment.

The use of this site, regardless of the change made, represents your consent to the collection of personal information that you disclose when using this web site.

Read this privacy policy regularly. You can always access the latest version of this privacy policy on this site, the validity of which is set out herein below.

5. Terms, description of IT technical terms

The personal data and the aggregate data represent all information regarding a specific or identifiable person. In addition to your contact data, such as name, telephone number, address or e-mail address, it also includes other information that you provide when using our services. The personal data also include the IP address of your device that we record when you visit our web site and other aggregate data, such as viewed pages or similar pages.

The users are natural persons, as well as legal entities, that are represented by the persons acting for them.

Browsers are special computer programs for displaying web pages on the computer or mobile screens.

Cookies are short text fragments that are sent in your browser by a web page you visit. Cookie files can store all accrued data, such as connection data, language or other settings.

The local repository or session storage is stored in your browser. Similar to the cookies, the aggregate data can be stored here. Unlike the cookie modules, these aggregate data are not sent automatically on our servers. The collection data in the local repository remain stored for an indefinite period, while the session history is emptied at the end of it (for example, closing of browser).

An IP address is a numerical address in the computer networks. It is assigned to the devices connected to the Internet, rendering the devices addressable and accessible. A visible IP address often pertains to a router, which makes that certain devices, such as computers or smartphones, cannot be identified.

6. When will the personal data and other aggregate data be collected?

Global Remote Services will have to collect and process the personal data about you to supply these services. It occurs particularly if you:

Should you not grant consent and permission to Global Remote Services to collect and process the personal data, Global Remote Services holds the right not to grant any access to the entire site content or of other services. It particularly applies if the relevant personal data are indispensable to the relevant services of Global Remote Services.

Global Remote Services collects and process the aggregate data in order to provide the best products and services possible to all its users. It begins with detecting the basic parameters, such as the language you intend to use, identifying the devices you use, the location and services you desire and other methods of use of the site.

The aggregate data collected and processed by Global Remote Services are not necessarily Personal data. Global Remote Services collects and processes particularly the following types of aggregate data:

7. Type of personal data collected

Depending on the products or services that Global Remote Services supplies, your personal data will be collected and processed (see also “Scope”, § 3).

These include:

8. Use of collected data and of personal data

Global Remote Services uses the collected data and the personal data in order to provide, maintain, protect and improve the services, as well as to develop new products or to offer customized content and services.

Global Remote Services uses your personal data with the following purposes, inter alia:

When you contact Global Remote Services we will register the communication in order to help you solve the problems you may encounter. The notice on your using our services, including the notices regarding the amendments or improvements, may be done using your e-mail address.

The data collected via cookies and other technologies improve your general experience, of the users, and quality of our services. For these aspects, please refer to the Cookie Policy.

For example, storing the preferred language setting allows us to display our services in the selected language.

We can collect your personal data by installing our own tracers on your computer. These tracers are usually called “cookies” and allow us to identify you using a distinguishing code generated by the computer.

By offering a unique identifier, we can create databases according to your previous decisions and preferences.

In addition, Global Remote Services may use technologies that follow up on the use of the site, such as the page you view and the links you access through its interface. These aggregate data regarding the use by you of this website are called “data regarding the clicks flow” and help us determine what is important to you and what is not. They help us decide what content and features are desired and which of them should be thrown away. Moreover, they help us determine whether our website is user-friendly or whether we should redesign certain pages and hyperlinks.

You can refuse such “cookies” without requiring an additional announcement. Usually, the computer is set up in such a manner that you can adjust the settings and block the cookies according to your preferences. You will find more aggregate data in your browser. Mention should be made that this refusal may converge to significant limitations of our services and expressly denies any responsibility for the loss associated to the benefits, data or other restrictions.

Global Remote Services processes personal data on its own servers, sometimes with the involvement of third party servers. Therefore, it cannot be excluded that the personal data may be processed on servers outside your residence country. In this case, Global Remote Services takes into consideration the relevant legal provisions.

With your permission, we use the aggregate data in order to inform you on the new Global Remote Services services and offers. As part of the registration, you have the possibility to inform us whether you intend to receive announcements and actions.

9. The period of storage of the aggregate data and personal data. Your entitlements.

Global Remote Services will keep the personal data only as long as it is necessary for the fulfilment of the purpose for which they were collected or in accordance with the legal or internal regulations.

We use criteria based on legal and functional requirements in order to establish reasonable terms for storing your personal data that depend on the purpose of the data, such as: for example, legal provisions for storing the transactions, correct management of the account, facilitating the client relationship management and the reaction to stating the legal claims etc.

In the context of processing your personal data, you have the following rights:

To exercise any of these rights, to file requests or complaints, please write us at the address of Global Remote Services SRL, 2 Avrig St., 2nd district, Bucharest 021571, via e-mail at

You can contact the Personal Data Operator / DPO at

You can contact the National Supervisory Authority for Personal Data Processing at phone +40.318.059.211 or e-mail or at the address Bucharest, 1st district, 28-30 Gheorghe Magheru Blvd.

10. Personal data processing and disclosure to third parties

Global Remote Services does not disclose personal identification information to companies, organisations or persons outside Global Remote Services, except for the following cases:

With your agreement:

Global Remote Services will guarantee confidentiality of the personal data and will notify the affected users before any personal data is transmitted or is the object of another confidentiality policy.

10.1 Personal data international data

Global Remote Services transfers data in the EEA. Global Remote Services requires that the recipients take proper measures for protecting the personal data that are provided in a mandatory legal agreement, except for the case in which the European Union has established that the relevant country ensures a proper level of protection. A copy of these actions is available from the officer for the Global Remote Services data protection.

11. Copy confidentiality

Global Remote Services undertakes to protect safety and privacy of young people using Internet. We do not knowingly collect information regarding the personal collection of copies and will delete it immediately if we are advised about any abuse.

In case of doubt, we recommend the parents to verify the privacy policy of our sites and all associated sites.

12. Notice and approval of amendments

Global Remote Services improves constantly and adds new features and functions to the services. These constant improvements, as well as amendments to legislation or amendment of the technology also require regular amendment to this Privacy Policy Statement (PPS).

Global Remote Services reserves the right to update or amend this PPS anytime without notice. We will notify you on the amendments brought to the PPS by posting an updated or amended version hereof on this site.

For your benefit, we can, if required, inform you hereof by posting a temporary message on our site in case the PPS amends.

Security note:

We undertook proper technical and organisational measures in order to prevent unauthorised or illegal access to the personal data you provided us with. Since we cannot guarantee the complete security of the data for the communication via e-mail or instantaneous messaging or for similar communication means, we recommend you choose a safe alternative to the transmission of highly confidential personal data.

13. Status of the privacy policy statement

This statement on the privacy policy was last reviewed on 03.09.2018