Business process management: operational inefficiencies and high costs
Healthcare and insurance organizations frequently grapple with a substantial administrative workload. Managing tasks such as medical records, billing, accounts receivable, and claims from specialized suppliers places a significant burden on internal teams, impacting operational efficiency. Consequently, organizations need to devise strategies for delegation, allowing them to concentrate on their core business, reduce costs, and optimize management processes.
2. Customer service and claims management: meeting patients’ and policyholders’ expectations
Healthcare and insurance organizations must adopt a proactive approach to ensure customer satisfaction and foster brand loyalty. This involves anticipating customer needs and expectations, promptly resolving problems and complaints, and implementing feedback mechanisms to collect insights from patients and policyholders, facilitating continuous improvement in service quality. By investing in streamlined processes, utilizing appropriate technologies, and ensuring staff are adequately trained, organizations can not only meet customer expectations but also enhance overall customer experience, thereby strengthening their competitive position in the market.
Protecting sensitive data: the responsibility of healthcare and insurance organizations for data security
The healthcare and insurance sector encounters significant challenges in safeguarding personal data, particularly due to the sensitive nature of medical and financial information belonging to patients and policyholders. Ensuring the confidentiality of medical records, securing financial data, and adhering to regulations such as GDPR and HDS (Health Data Hosting) are paramount priorities for these organizations. By assuring the security and confidentiality of data, they not only enhance stakeholder confidence but also uphold privacy and data security rights.
Why it’s the perfect match?
With demonstrated expertise in the healthcare and insurance sectors, we stand prepared to assist you with industry-specific solutions. Our track record in this field attests to our unwavering commitment and proven competence.
Health Back Office Solutions: Comprehensive and GDPR-compliant management
We provide tailored back-office solutions to address the specific requirements of your industry. Our services encompass billing-related data capture, oversight of patient and insured rights, and efficient debt collection, ensuring comprehensive management of your administrative operations. All our processes adhere to GDPR standards, ensuring the security and integrity of sensitive data belonging to your patients and policyholders.
Our combined expertise: healthcare and customer relations:
With two decades of experience in customer relationship management, we are well-positioned to meet your needs. Our profound expertise allows us to comprehend the intricacies and demands of every customer interaction, ensuring a personalized and efficient approach throughout the entire patient and insured journey. Additionally, we leverage state-of-the-art tools and technologies to optimize our processes and deliver a seamless, consistent customer experience.
DNA around digital trust, healthcare and insurance:
As a member of the international be ys group, a recognized expert in data management and protection, we have a strong DNA around personal security. Within the group, we also foster a healthcare ecosystem, comprising three companies dedicated to healthcare and insurance. We handle the data of over 20 million individuals and support the needs of more than 350,000 healthcare professionals. All data is hosted in our secure data centers, meeting the highest security standards and holding HDS certification.
