- Home
- /
- Success stories
- /
- Online travel and leasure...
Online travel and leasure industry: BtoC Customer Support
Main challenges
- Handle travel problems, complaints or refunds.
- Expertise in each destination, to provide customers with the best possible advice.
- Meeting demand during peak periods (vacation periods).
Business Need of the Customer
The customer is a European leader in the online travel and leisure industry with a presence in over 35 countries and covering 15 languages.
The customer was looking for a partner capable of:
- Provide multilingual customer support
- Cooperate with customers to determine their needs
- Provide travelers with relevant information, brochures and publications
- Book transportation, make hotel reservations and collect payments/fees
- Use promotional techniques and prepare promotional material to sell tourist itineraries
Key figures
4
languages covered by GRS for this project
+20
dedicated agents
Why Did they Choose GRS?
Multilingual
With 18 languages under management, GRS can provide effective customer support in 4 languages – Italian, Spanish, French and German.
Expertise
GRS had already been working with major airports for several years, and therefore had expertise in the world of travel and tourism.
Contact us
We really like to help, so please tell us a little bit about your current challenges.
We would be delighted to offer you an initial consultation free of charge.