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Back-Office Outsourcing Service: Italian media monitoring company

Main challenges​

  • Respect client deadlines and SLAs.
  • Continue to manage the increased workload entrusted to us over the years.
  • Maintain this high level of quality so that our client remains the reference in Italy.

Business Need of the Customer​

Our client Company was founded in 1901 in Rome. It’s the largest Italian media monitoring company and among the most important European operators in the sector. Today, thanks to the development of an integrated media intelligence platform, each of our client’s customers can customize their daily dashboard, monitor and analyze their brand reputation and topics of interest in a single place. It is a back-office project monitoring Italian and international sources such as newspapers, magazines, web, radio/TV, social media, media analysis, and logo/image detection. Our agents’ activities consist in cropping the articles related to certain subjects/brands and then inserting them on the client’s platform. Agents must check if the selection of the different areas of the article is correct. If not, they must correct the titles, authors.

The customer was looking for a partner capable of:

  • Extreme flexibility 24/7
  • Provide a multilingual team
  • Offer quality services to its end customer within settled budgets
Key figures

Articles are successfully handled per monthly


Italian companies work with our client for the breadth of sources, timeliness and possibility of customization


the average error rate per year

Why Did they Choose GRS?​


GRS has extended expertise in the Media monitoring and content creation industry since 2005


A wide range of foreign languages serviced already in GRS


Proven capability to meet the targets and deadlines on similar projects

Economic competitiveness

Competitive costs vs high quality guaranteed

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