As a leader in data management and industrial processing, we offer a cutting-edge user technical support solution. Our expertise in customer journey optimization and digital transformation enables us to deliver unparalleled assistance, combining operational efficiency with customer satisfaction.
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How it works
Our Comprehensive Technical Assistance Offer
We understand that in today’s ‘anytime, anywhere’ environment, responsive and efficient technical support is crucial for your team’s productivity and your customers’ satisfaction. That’s why we offer:
• A 24/7/365 Help Desk service
• A team of highly skilled, multilingual technicians and engineers
• Level 1 and 2 technical support for fast and effective problem resolution
• Comprehensive management of your IT infrastructure
• Multichannel assistance (phone, email, chat, ticketing) Help Desk Service: The Key to Your Productivity Our Help Desk service is designed to quickly and efficiently address all inquiries related to IT hardware usage, whether it’s office issues, technical problems, or access rights management.
We offer:
• Rapid response to Level 1 and 2 requests
• Multichannel service for maximum accessibility
• Professional ticket management (creation, sorting, tracking, follow-up)
• Infrastructure monitoring to anticipate and resolve issues before they impact your users
Level 1 Technical Assistance: The Foundation of Efficient IT
Our Level 1 team is the first point of contact for your users. Trained to swiftly resolve common issues, our technicians provide:
• Daily management of your IT infrastructure (installation, updates)
• User assistance and ad-hoc training for your employees
• Remote troubleshooting for quick incident resolution
• Resolution of technical issues by following established procedures
Level 2 Technical Assistance: Advanced Expertise for Your Complex Challenges
For more complex issues requiring in-depth expertise, our Level 2 team steps in with advanced skills in:
• Virtualization and storage management (Citrix, VMware)
• System administration (Linux, Windows)
• Network administration (performance analysis, network sharing)
• Service administration (Active Directory, Exchange)
Outbound Contact Centre Services
Our Outbound Contact Centre services ensure the best contact with your customers and your prospects, to help meet your business objectives.
Back-office activities
Our multilingual back-office services are meant to support your company with a full range of simple and complex tasks through a broad range of languages.
Automation & Technology
We can support your customers through automated solutions and various integrated channels, such as phone, email, chat, social media, etc.
We really like to help, so please tell us a little bit about your current challenges.
We would be delighted to offer you an initial consultation free of charge.