GRS operates in the Business Process Outsourcing (BPO) sector and offers high quality personalised inbound and outbound contact centre services.
We are able to serve the needs of your existing customers, help you get to know them better and increase your customer base. We can also manage back-office operations, relieving you of lengthy and complex tasks, so you can concentrate on what you do best, your core business.
Backoffice activities
Our multilingual back office services are meant to support your company with a full range of simple and complex tasks through a broad range of languages.
Automation & Technology
We can integrate our human capabilities with automated solution (e.g., chatbots) to enhance customer experience and productivity, providing best-in-class customer care services
We offering support in an impressive number of European languages and use our experience in implementing and managing numerous complex projects as a base for providing our customers high quality solutions in a low risk business environment.
We offering support in an impressive number of European languages and use our experience in implementing and managing numerous complex projects as a base for providing our customers high quality solutions in a low risk business environment.
We embrace cultural differences, broaden the horizons of your business and speak the same language as your customers and partners. Our customer contact services and back office solutions are available every day in many languages, including English, Italian, French, German, Spanish, Portuguese, Polish, Russian, Romanian, Hungarian, Dutch, Swedish, Norvegian, Arabic, Chinese, Japanese, Korean, Filipino, Thai, Vietnamese.
We can support your customers through automated solutions and various integrated channels, such as phone, email, chat, social media, etc.
We can provide best-in-class ICT infrastructure to support your project, including a ticketing platform, IVR, and CTI. The infrastructure is designed to be disaster recovery compliant to ensure business continuity.
We really like to help, so please tell us a little bit about your current challenges.
We would be delighted to offer you an initial consultation free of charge.