We offer a proven system, composed of essential steps for the successful completion of projects. Our flexible teams adapt and learn about our clients’ policies.
Our human content moderation solution guarantees you the monitoring and management of your platforms 24/7 so that the users of your platforms evolve in a 100% secure digital environment.
MODERATION AND CHAT: messages exchanged per month
VOLUME OF FILES TO MODERATE: per year
How it works
We provide teams of moderators who evaluate, filter and approve content based on the guidelines provided in more than 20 languages.
OPERATIONAL PROCESSING
• SOCIAL NETWORKS
Solution focused on moderating posts, photos, videos and comments on social media platforms, including removing offensive content, managing comments and responding to messages.
• ONLINE GAMES
Service specializing in chat moderation, usernames, avatars, comments and shared player-generated content in online games, including in-game discussions and interactions.
• WEBSITES & MOBILE APPS
Monitor and manage customer reviews left on review sites, e-commerce platforms and websites; analyze and filter user-submitted images and videos; moderate discussions and user-generated content on online forums and chat platforms.
SUPPORT
• NEEDS ASSESSMENT: Project scoping: platform, content, unauthorized behavior…
• MODERATION CHARTER DEVELOPMENT: Developing detailed moderation policies that outline the rules and guidelines that moderators will follow, in collaboration with the client
• MODERATOR TRAINING: Training our moderators on the client’s moderation policies, cultural nuances, specific project challenges, and potentially training on the automatic moderation tool implemented by the client
• PROVISION OF TOOLS AND TECHNOLOGIES: We provide moderators with the necessary tools to perform their work effectively: plugin on the client’s moderation tool, agent assistance tool, reporting tool…
• REPORTING: Real-time quantitative and qualitative statistics and dashboards; Reporting of results and moderation analysis
• CONSTANT IMPROVEMENTS & ONGOING TRAINING: Updating and improving moderation policies and methods based on feedback and changing needs
Inbound Contact Centre Services
Our Inbound Contact Centre services guarantee an excellent contact experience for your customers, through any contact method and regardless of their needs.
Outbound Contact Center Services
Our Outbound Contact Centre services ensure the best contact with your customers and your prospects, to help meet your business goals.
Automation & Technology
We can support your customers through automated solutions and various integrated channels, such as phone, email, chat, social media, etc.
We really like to help, so please tell us a little bit about your current challenges.
We would be delighted to offer you an initial consultation free of charge.