GRS operates in the Business Process Outsourcing (BPO) sector and offers high quality personalised inbound and outbound contact centre services. We are able to serve the needs of your existing customers, help you get to know them better and increase your customer base. We can also manage back-office operations, relieving you of lengthy and complex tasks, so you can concentrate on what you do best, your core business.
Multilingual Inbound Contact Centre
Our Inbound Contact Centre services guarantee an excellent contact experience for your customers, through any contact method (telephone, email, web chat, social media, etc.) and regardless of their needs (information, help, etc.)
- multilingual operators
- open 24/7
- freephone, reverse charge, premium rate numbers, etc.
- trouble ticketing
- administrative office/events/conferences/meetings support
Orders Hotline
Bookings
Multilingual Outbound Contact Centre
Our Outbound Contact Centre services ensure the best contact with your customers and your prospects, to help meet your business objectives: how, when and with whom.
- large-scale market research (ad hoc and long-term)
- database for market segmentation and direct marketing campaigns
- product presentation and/or offers
- appointment-making for seller/agent visits
- periodical information campaigns
- event invitations
- direct marketing campaigns
Tele reminders
Multilingual back office activities
Our multilingual back office services are meant to support your company with a full range of simple and complex tasks through a broad range of languages.
- Data conversion
- Questionnaire processing
- Precise, secure and prompt text processing
- data collection, analysis and communication
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Sectors and languages
Among the values on which GRS was founded, versatility has become one of its major strengths. Our mission is to deliver and maintain high quality services for every business sector and to go beyond the client’s expectations. We adapt our services to your business type and size, its growth plans and needs of change throughout time.
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