Customer experience
With the rapid evolution of the optics industry, customer experience has become a key differentiator. 88% of consumers consider the shopping experience as important as the product itself. For the modern optician, this means not only offering high-quality products but also creating a seamless and personalized customer journey, from appointment booking to after-sales service. The digitalization of services, combined with human expertise, helps optimize every touchpoint and build long-term customer relationships.
Operational excellence in third-party payment management
In an industry where administrative management can account for up to 30% of working time, optimizing the billing process is a major challenge. With over 20 years of expertise in healthcare data processing, we offer a comprehensive third-party payment management solution. Our teams ensure the processing of billing statements with an optimized turnaround time of D+2 and a guaranteed quality rate of 98.5%.
Data management and regulatory compliance
The protection of healthcare data is a top priority. Opticians must navigate a strict regulatory environment, particularly regarding GDPR and healthcare data security standards. Our HDS-certified infrastructure and GDPR compliance ensure optimal security. We have two secure data centers located in our cybersecurity center in France, as well as a 100% sovereign French Cloud, providing enhanced protection for your clients’ sensitive data.
Business Process Optimization
Operational efficiency is a key growth driver for optical professionals. Inventory management, order processing, relationships with suppliers, and reimbursement organizations require a rigorous organization and appropriate tools. Automating administrative tasks allows opticians to focus on their core business: providing advice and personalized customer support.
Why it’s the perfect match?
LOCALIZATION AND MULTILINGUALISM
- 2,000 employees
- 6 sites spread across 4 countries
- Multilingual (20 languages)
BUSINESS EXPERTISE
- 20 years of expertise
- +110 clients trust us
FLEXIBILITY
- Availability of teams 24/7
SECURITY
- Hosting data in HDS & sovereign data centers
- GDPR/ISO 9001
- Efficient PCA/PRA
