Performance in the industry: excellent customer experience
Service excellence is the first step for a memorable experience. From the first interaction, to booking and post-stay service, managing a complex omnichannel customer relationship can be a challenge, especially in peak seasons. Maintaining seamless communication in multiple languages while assuring a prompt service is a major challenge and puts a lot of pressure on businesses and employees.
A fluctuating market: challenges for operational efficiencies
One of the biggest challenges in tourism is to be constant and flexible, including in peaks of activities. The high level of flexibility for operational activities can be frustrating, especially when the decision-making process depends by the quality of the services. Outsourcing these services and including automation are key for maintaining a consistent service level while controlling costs.
Data security and digitalization
Customers’ personal information, travel preferences or payment information are all sensitive data which needs to be protected with a secure infrastructure. Being safe, protected and compliant with all regulations is a major focus in tourism and also with cyber-threats rising, it becomes an imperative for each company to protect customers’ information.
Why it’s the perfect match ?
24/7 multilingual and multichannel support
Global Remote Services provides continuous customer support via chat and phone in over 20 European and Asian languages. This round-the-clock availability ensures smooth communication with your international travellers at every stage of their journey, enhancing customer loyalty and overall experience..
Sector expertise and operational excellenceand high quality
Our experience in implementing complex projects in the tourism sector allows us to transform our know-how into a competitive advantage for our clients. Our flexible model adapts perfectly to the seasonal fluctuations typical of travel and leisure, optimizing resources while maintaining consistent service quality.
Data security and omnichannel customer experienceand responsiveness
As digital trust experts, we protect travellers’ sensitive data while delivering a seamless customer experience across all communication channels. Our professionals maintain coherent communication across all platforms, creating a unified experience that meets the security and excellence requirements of the tourism sector.
